Contact us for assistance
Send an Email
For correspondence, Error Notices and Information Requests, or website support click below.
Call Community Loan Serving at (800) 457-5105
For the hearing and/or vision impaired, to reach CLS using a Telecommunications Relay Service (TRS), dial 711 from your phone. You will be automatically connected to an operator. Request that the operatory connect you with CLS toll free at (800) 457-5105, where an agent can assist you.
Mailing Addresses
For mailing addresses related to insurance, tax, Error Notices and Information Requests, etc. click below.
For Loan Payoff information please make your request directly to the Payoff Department as follows:
**Important: Please be sure to include your loan number and the date of the payoff in your request.**
Email: payoffrequest@communityloanservicing.com
Online: Log In to your account, visit Documents, and scroll down to the Request Documents link.
Fax: 305-644-8102
Mail: Community Loan Servicing, LLC
- ATTN: Payoff Department 5th Floor
4425 Ponce de Leon Boulevard
Coral Gables, FL 33146
Phone: 800-457-5105
Get online help. View Resources
Mail Us
Please select a subject area below for the correct mailing address, and make sure to include the following information on any correspondence:
- Your Full Name
- Your Contact Phone Number
- Your Community Account Number
The below mailing address must be used for all Error Notices and Information Requests – or you may use our online form.
Community Loan Servicing, LLC
Customer Support Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Please include:
- Your full name, phone number, and Community Account Number
- Explanation of your issue or request and as many details as possible (e.g. name of the person you spoke with, date and time of call, etc.)
Regular Mail:
Community Loan Servicing
P.O. Box 740410
Cincinnati Ohio 45274-0410
Overnight Payments:
Community Loan Servicing, LLC
Cashiering Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Community Loan Servicing, LLC
Tax Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Community Loan Servicing, LLC
Cashiering Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Community Loan Servicing, LLC
Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823
Community Loan Servicing, LLC
Its Successors and/or Assigns
P. O. Box 5933
Troy, MI 48007-5933
Phone: (877) 826-4419
Fax: (248) 824-7960
Mon – Fri 8 AM to 7 PM ET
Community Loan Servicing, LLC
P. O. Box 5933
Troy, MI 48007-5933
Real Estate Owned (REO) Inquiries
- If you are looking for an REO property, please visit www.CommunityLoanServicingREO.com and contact the broker/agent included in the listing record.
- If you are a broker and are interested in becoming an agent with Community, please email reoinquiry@communityloanservicing.com.