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Contact us for assistance

Send an Email

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For correspondence, Error Notices and Information Requests, or website support click below.

Call Community Loan Serving at (800) 457-5105


Mon – Fri 8 AM to 9 PM ET
You can call our accessible
Text Teletype (TTY)
at (877) 676-1565.

Mailing Addresses


For mailing addresses related to insurance, tax, Error Notices and Information Requests, etc. click below.


For Loan Payoff information please make your request directly to the Payoff Department as follows:
**Important: Please be sure to include your loan number and the date of the payoff in your request.**

Email: payoffrequest@communityloanservicing.com
Online: Log In to your account, visit Documents, and scroll down to the Request Documents link.
Fax: 305-644-8102
Mail: Community Loan Servicing, LLC

  • ATTN: Payoff Department 5th Floor
    4425 Ponce de Leon Boulevard
    Coral Gables, FL 33146

Phone: 800-457-5105

Mail Us

Please select a subject area below for the correct mailing address, and make sure to include the following information on any correspondence:

  • Your Full Name
  • Your Contact Phone Number
  • Your Community Account Number

The below mailing address must be used for all Error Notices and Information Requests – or you may use our online form.

Community Loan Servicing, LLC
Customer Support Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146

Please include:

  • Your full name, phone number, and Community Account Number
  • Explanation of your issue or request and as many details as possible (e.g. name of the person you spoke with, date and time of call, etc.)

Regular Mail:

Community Loan Servicing
P.O. Box 740410
Cincinnati Ohio 45274-0410

Overnight Payments:

Community Loan Servicing, LLC
Cashiering Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146

Community Loan Servicing, LLC
Tax Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146

Community Loan Servicing, LLC
Cashiering Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146

Community Loan Servicing, LLC
Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823

Community Loan Servicing, LLC
Its Successors and/or Assigns
P. O. Box 5933
Troy, MI 48007-5933
Phone: (877) 826-4419
Fax: (248) 824-7960
Mon – Fri 8 AM to 7 PM ET

Community Loan Servicing, LLC
P. O. Box 5933
Troy, MI 48007-5933

Real Estate Owned (REO) Inquiries

Questions?