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For correspondence, Error Notices and Information Requests, or website support click below.

Call Community Loan Serving at (866) 616-0330


Mon – Fri 8 AM to 6 PM ET

Mailing Addresses


For mailing addresses related to insurance, tax, Error Notices and Information Requests, etc. click below.


For Loan Payoff information please make your request directly to the Payoff Department as follows:
**Important: Please be sure to include your loan number and the date of the payoff in your request.**

Email: payoffrequest@communityloanservicing.com
Online: Log In to your account, visit Documents, and scroll down to the Request Documents link.
Fax: 305-644-8115
Mail: Community Loan Servicing, LLC

  • ATTN: Payoff Department Suite 300
    4425 Ponce de Leon Boulevard
    Coral Gables, FL 33146

Phone: 866-616-0330

Mail Us

Please select a subject area below for the correct mailing address, and make sure to include the following information on any correspondence:

  • Your Full Name
  • Your Contact Phone Number
  • Your Community Account Number

The below mailing address must be used for all Error Notices and Information Requests – or you may use our online form.

Community Loan Servicing, LLC
Customer Support Department
4425 Ponce de Leon Boulevard, Suite 300
Coral Gables, FL 33146

Please include:

  • Your full name, phone number, and Community Account Number
  • Explanation of your issue or request and as many details as possible (e.g. name of the person you spoke with, date and time of call, etc.)

Regular Mail:

Community Loan Servicing, LLC
Cashiering Department
4425 Ponce de Leon Boulevard, Suite 300
Coral Gables, FL 33146

Community Loan Servicing, LLC
Tax Department
4425 Ponce de Leon Boulevard, Suite 300
Coral Gables, FL 33146

Community Loan Servicing, LLC
Cashiering Department
4425 Ponce de Leon Boulevard, Suite 300
Coral Gables, FL 33146

Community Loan Servicing
P.O. Box 5915
Troy, MI 48007-5915

Loss Draft Processing:
Fax: 248-781-9330
Phone: 888-675-5934

Community Loan Servicing
P.O. Box 5052
Troy, MI 48007-5052

Insurance Processing:
Fax: 248-781-9340
Phone: 888-675-5938

Community Loan Servicing, LLC
P. O. Box 5052
Troy, MI 48007-5052

Questions?