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For residential mortgage customers who are financially impacted by the COVID-19 pandemic, CLS offers a Forbearance Plan that temporarily pauses mortgage payments for an initial period of up to 180 days. Upon request, an additional 180 days are available for a maximum forbearance period of 360 days. Additional extensions may also be available.

For all customers on a Forbearance Plan, at the end of the forbearance period, there are repayment options available to you. No one will be required to immediately “make-up” the paused payments, all at once or in a “lump sum”.

CLICK HERE to view important information from the CFPB on Mortgage and Housing Assistance,
including help locating a HUD-approved Housing Counselor

For customers who are financially impacted by the COVID-19 pandemic, are on a Forbearance Plan, or have been impacted by storms or other natural disasters, please find more information here: www.communityloanservicingcares.com.

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You can get help 24/7 through our online resources, or call us with any questions you may have.

Make sure to visit our Community Loan Servicing Cares website for all your hardship needs.

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Community Loan Servicing

Servicing loans in all U.S states, DC, Puerto Rico, and Guam since 1999.

Fannie Mae and Freddie Mac approved Seller/Servicer.

(800) 457-5105

Mon-Fri 8 AM to 9 PM ET

From outside the US (305) 646-3980

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