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For residential mortgage customers who are financially impacted by the COVID-19 pandemic, Community Loan Servicing offers a Forbearance Plan that temporarily pauses mortgage payments for an initial period of up to 180 days. Upon request, an additional 180 days are available for a maximum forbearance period of 360 days.

For all customers on a Forbearance Plan, at the end of the forbearance period, there are repayment options available to you. No one will be required to immediately “make-up” the paused payments, all at once or in a “lump sum”.

CLICK HERE to view a “Guide to Coronavirus Mortgage Relief Options” from the CFPB
CLICK HERE to find independent mortgage advice from HUD Approved Housing Counseling

If you have been impacted by the storms or other natural disasters, please Click Here for information related to Disaster Help or visit www.communityloanservicingcares.com.

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You can get help 24/7 through our online resources, or call us with any questions you may have.

Make sure to visit our Community Loan Servicing Cares website for all your hardship needs.

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Community Loan Servicing

Servicing loans in all U.S states, DC, Puerto Rico, and Guam since 1999.

Fannie Mae and Freddie Mac approved Seller/Servicer.

(800) 457-5105

Mon-Fri 8 AM to 9 PM ET

From outside the US (305) 646-3980