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For residential mortgage customers who are financially impacted by the COVID-19 pandemic, CLS offers a Forbearance Plan that temporarily pauses mortgage payments for an initial period of up to 180 days. Upon request, an additional 180 days are available for a maximum forbearance period of 360 days. Additional extensions may also be available.

For all customers on a Forbearance Plan, at the end of the forbearance period, there are repayment options available to you. No one will be required to immediately “make-up” the paused payments, all at once or in a “lump sum”.

CLICK HERE to view information on “Mortgage and Housing Assistance during the
Coronavirus National Emergency” from the CFPB
CLICK HERE to find independent mortgage advice from HUD Approved Housing Counseling

For customers who are financially impacted by the COVID-19 pandemic, are on a Forbearance Plan, or have been impacted by storms or other natural disasters, please find more information here: www.communityloanservicingcares.com.

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Make sure to visit our Community Loan Servicing Cares website for all your hardship needs.

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Community Loan Servicing

Servicing loans in all U.S states, DC, Puerto Rico, and Guam since 1999.

Fannie Mae and Freddie Mac approved Seller/Servicer.

(800) 457-5105

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From outside the US (305) 646-3980

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