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About Community

Our Mission

Deliver the highest level of customer experience in the mortgage servicing industry by providing easy loan management, help in the face of financial hardships, respect in every interaction, and regulatory expertise.

Our Promises to Customers

Easy Loan Management –  Your time is important to us, and making it easy for you to manage your loan is our top priority.  We will provide you easy payment options as well as fast and accurate answers to your questions through online helpful resources and services, automated phone system, our skilled customer service employees, and our loan relationship managers.

Help in the Face of Financial Hardships – Sometimes unforeseeable events cause difficult and challenging financial situations. We will work with you and do our best to find solutions to preserve your property ownership or minimize the impact of your circumstance. We are here to help.

Respect – We will be considerate of your needs. You can count on us to listen carefully to your concerns, respond promptly to your questions, follow through on our promises, and treat you politely and professionally in every interaction.

Expertise – In this complex and shifting financial world, you rely on us to service your loan in accordance with applicable regulatory requirements. We take this responsibility seriously and have developed systems and trained our staff to expertly and accurately service your loan.