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These materials are intended to provide general information to the reader. This information is made available with the understanding that Community Loan Servicing, LLC, and its subsidiaries and affiliates are not engaged in rendering legal, accounting, or other professional services. We use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage, or expense from errors or omissions in these materials, whether arising in contract, tort, or otherwise. This information is proprietary and its acquisition, copying, transmittal, or use by unauthorized parties is strictly prohibited.

Community Loan Servicing, LLC is a debt collector. Any information obtained will be used for that purpose. To the extent your original obligation was discharged or is subject to an automatic stay of bankruptcy under Title 11 of the United States Code, the information contained on this site is for compliance with non-bankruptcy law and/or informational purposes only. It does not constitute an attempt to collect a debt, to reaffirm a debt, or to impose any personal liability on you.  No information contained on the website (including our use of the words “your,” “loan,” “mortgage,” or “account”) means that you’re required to repay a debt that’s been discharged.  If your original obligation was discharged, any payment you make on the account is voluntary, but we still have rights under the security instrument, including the right to foreclose on the property. If you are represented by an attorney, please provide this information to your attorney and provide us with the attorney’s name, address, and telephone number. Community Loan Servicing, LLC., NMLS #2469.

Mortgage Scam Alert: Beware of home loan rescue scams. Facing the possibility of not being able to make your mortgage payments is an unsettling time. Unfortunately, con artists often attempt to take advantage of vulnerable homeowners and may try deceptive scams where they pretend to represent Community Loan Servicing, LLC (“Community”), and allege to have your best interest in mind. You should know that loss mitigation options and counseling do not require fees when working directly with Community or a HUD-Approved housing counselor. For your protection, if you are unsure if the person communicating with you about a modification or other deferment agreement or requiring you to make payments is from Community or a legitimate counseling resource, please contact the Customer Relations Department at (866) 616-0330 or at customerservice@communityloanservicing and tell us about your situation.

Important Notice for Oregon Residents: Residential mortgage loan servicers are regulated by the Oregon Division of Financial Regulation. To file a complaint, call (888) 877-4894 or visit

If you reside in the State of North Carolina and if you believe the loss mitigation request has been wrongly denied, you may file a complaint with the North Carolina Office of Commissioner of Banks

If you reside in the State of Hawaii and if you believe the loss mitigation request has been wrongly denied, you may file a complaint with the state Division of Financial Institutions at

If you reside in the State of New York and if you believe the loss mitigation request has been wrongly denied, you may file a complaint with the New York State Department of Financial Services at 1-800-342-3736 or

New York Property Owners- As your mortgage servicer, we are registered with the Superintendent of the New York Department of Financial Services. You may file complaints about us with the New York Department of Financial Services. You may also obtain additional information from the New York Department of Financial Services by calling the Department’s Consumer Help Unit at 1-800-342-3736 or by visiting the Department’s website at

This site is not authorized by the New York State Department of Financial Services for mortgage originations. No mortgage origination solicitation activity or loan origination applications for properties located in the State of New York can be facilitated through this site.

The following mailing address must be used for all Error Notices & Information Requests: Community Loan Servicing, LLC, Customer Support, 4425 Ponce de Leon Blvd., Suite 300, Coral Gables, FL 33146.

Please note, Community employs the use of a language line, operated by a third-party provider, to provide real time interpretation services to those customers that specify that they have a language preference other than English. Please let us know if you prefer to discuss the loan in a language other than English, and we will assist you in accessing the language line. In addition, Community provides translated mortgage servicing documents as required by federal, state and/or local law.

A translation and description of commonly-used debt collection terms are available in multiple languages on the New York City Department of Consumer Affairs’ website,

Notice To New York Residents

Information on the availability of housing counseling services and that such information can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:

    1. Supplemental security income, (SSI);
    2. Social security;
    3. Public assistance (welfare);
    4. Spousal support, maintenance (alimony) or child support;
    5. Unemployment benefits;
    6. Disability benefits;
    7. Workers’ compensation benefits;
    8. Public or private pensions;
    9. Veterans’ benefits;
    10. Federal student loans, federal student grants, and federal work-study funds; and
    11. Ninety percent of your wages or salary earned in the last sixty

PLEASE BE ADVISED THAT Community may use Third-Party providers including but not limited to: Property preservation and inspections services; Mailing services; Legal advisory; Valuation services; Translation services; Post-modification and foreclosure prevention counseling services; Tax services; Loss mitigation web portal; Preparation; Collection Agency; Report processing solution; Title insurance agency, Fraud risk management; Credit reporting; Title and assignment preparations; Staffing agency; Email service provider; AML and Quality Control services; customer relationship management software; Appraisal services; Insurance processing services; MERS data Reconciliation services; Skip tracing; Escrow analysis; Breach letter management; Lock Box reconciliation; Payment collection services; Default legal services, Document shredding, UCC services, Electronic document signature; REO tracking; Imaging services; Consulting and outsourcing services; Notary services; OFAC and exclusionary lists checks; Registration services; Loan origination analysis; Due diligence services; Loss analysis; Regulatory analytics services. Community remains responsible for all actions taken by its Third-Party providers relating to the servicing of the loan.

Community Loan Servicing, LLC is committed to providing an accessible website. If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please contact us to specify the nature of the accessibility issue and the assistive technology you use. We will strive to provide the content you need in the format you require. We welcome your suggestions and comments about improving ongoing efforts to increase the accessibility of this website.